FAQ
FAQ
Frequently Asked Questions
PRODUCT & CRAFTSMANSHIP
Are your ornaments handmade?
Yes. Every ornament is hand-blown and hand-painted in Poland using traditional glassmaking techniques passed down through generations.
What materials do you use?
We work with premium Polish glass, silvering on the inside, and artist-grade paints and glitters.
Will my ornament look exactly like the photos?
Each piece is unique. Slight variations in color or brushwork are not flaws — they are proof that a real artist touched it.
Do you offer custom designs?
Yes, selected collections can be personalized. Custom commissions are available depending on our schedule.
LIMITED EDITIONS & AUTHENTICITY
Are your ornaments limited?
Yes. Many pieces are released in small editions and will not return once sold out.
Do ornaments come with a certificate?
Every collector’s piece includes a signed Certificate of Authenticity.
SHIPPING & DELIVERY
Where do you ship from?
All orders ship directly from our studio in Poland.
Do you ship to the USA?
Yes — most of our collectors are based in the United States.
How long does shipping take?
Standard delivery to the USA: 7–14 business days.
Europe: 3–7 business days.
Express shipping is available at checkout.
How much is shipping?
Flat rate: $15 USD for U.S. orders. International rates vary.
RETURNS & DAMAGES
What if my ornament arrives damaged?
Contact us within 48 hours with photos. We will replace or refund your piece.
Do you accept returns?
Due to the fragile and limited nature of our work, returns are only accepted for damaged items.
ORDERING & PAYMENT
Which payment methods do you accept?
We accept major credit cards, PayPal, and secure online payments.
Is my payment secure?
Yes. Our store uses encrypted checkout and industry-standard security.
CONTACT & SUPPORT
How can I get in touch?
Email us anytime at xmashappy.com@gmail.com
We respond within 24–48 hours.