Legal notice

LEGAL NOTICE Xmashappy.com – Hand-Blown Glass Ornaments from Poland

Last updated: August 27, 2026

1. SELLER INFORMATION

This online store operates at https://xmashappy.com and is owned by:

Małgorzata Kostrzejowska-Palacz – Xmashappy.com ul. Karola Dickensa 3, 42-209 Częstochowa, Poland VAT: PL5732710318 | Email: xmashappy.com@gmail.com | Phone: +48 888 397 948

2. DEFINITIONS

  • Customer – any person making a purchase in the store.
  • Product – hand-blown glass ornaments.
  • Personalized Product – made to individual customer order (e.g. pet portrait ornament).
  • Consumer – a Customer who is a natural person purchasing for non-commercial purposes.

3. ORDERING

Orders can be placed 24/7 via the store website. Prices displayed: in Poland include 23% VAT; for customers outside the EU (e.g. USA) VAT is not charged. Products are handmade in limited quantities — fulfillment is based on order of payment received.

4. PAYMENT

Accepted payment methods: Shopify Payments, PayPal, credit/debit cards. All orders require full prepayment before production begins.

5. PRODUCTION & SHIPPING

  • Personalized items: 5–8 business days (may be longer during peak season)
  • Ready-made items: shipped within 1–3 business days
  • Poland: InPost / Furgonetka | International: FedEx International
  • A tracking number is provided once the order ships.
  • For international shipments, the customer is responsible for any import duties or taxes unless otherwise stated at checkout.

6. PERSONALIZED PRODUCTS

After purchase, the customer submits reference photos. A design preview/color approval is provided before production begins. Once approved, the order cannot be cancelled or returned.

7. RETURNS & WITHDRAWAL

Consumers may withdraw from the contract within 30 days of delivery without giving a reason. The right of withdrawal does not apply to personalized products. Return shipping costs are the customer's responsibility. Refunds are processed within 14 days of receiving the returned item in original condition.

8. COMPLAINTS

As handmade items, minor natural variations in glass structure and finish are not considered defects. For damaged shipments, a damage report must be filed with the carrier. Complaints should be submitted by email to xmashappy.com@gmail.com with photos and a description.

9. DATA PROTECTION

Personal data is processed in accordance with our Privacy Policy, available on the store website.

10. INTELLECTUAL PROPERTY

All product photography, content, and collection names are the property of the Seller. Reproduction without written permission is prohibited.

11. FINAL PROVISIONS

These terms may be updated in accordance with applicable law. Matters not covered herein are governed by Polish law and, where applicable, EU consumer protection regulations.