Refund policy

# Return and Refund Policy

Last updated: August 27, 2026

Thank you for supporting independent Polish craftsmanship at Xmashappy. We take immense pride in the quality of our hand-blown glass ornaments. Because our products are highly delicate and unique pieces of art, please review our return policy below.

### Damaged in Transit (Safe Delivery Guarantee)
We offer a 100% Safe Delivery Guarantee for all international shipments. If your ornament arrives damaged or broken, you do not need to ship it back. 
To request a free replacement or a full refund for damaged items:
* Contact us within 7 days of delivery at: xmashappy.com@gmail.com
* Please include your Order Number and clear photos of the damaged ornament and the packaging.

### Standard Returns
If you change your mind, you can return your undamaged ornaments within 30 days of delivery. 
* To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
* Customers are responsible for paying the return shipping costs to our studio in Poland. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

### Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

### Need Help?
For any questions regarding your order, shipping, or returns, please reach out to us at: xmashappy.com@gmail.com